Items may be shipped by a variety of carriers. However, most products are shipped via UPS ground service, unless otherwise specified. UPS Ground Delivery shipments within the United States typically take 4-7 working days, but may take longer since we don't control the speed at which UPS drives their trucks or flies their planes. During certain times of the year (ie. holidays), UPS and other delivery agents may either be closed or be heavily burdened with high quantities of deliveries. This may delay the shipping process and we remind you to plan accordingly. Planet DJ, Inc. does not assume the responsibility of delivery. This means Planet DJ, Inc. is responsible for packing and preparing packages for shipment in a timely manner, but can NOT be held responsible for packages not being delivered on time after leaving the Planet DJ warehouse in such timely manner. If concerned about receiving packages in a predetermined time frame, remember that faster Air Express Delivery is available, both online and when calling in an order.
ALL PACKAGES REQUIRE A SIGNATURE UPON DELIVERY AND ARE NOT LEFT AT A DOORSTEP OR ALTERNATE ADDRESS. ALL PACKAGES ARE SHIPPED WITH INSURANCE FOR THE TOTAL PURCHASE AMOUNT COVERING ANY DAMAGE DURING TRANSIT TIME. All packages paid with a credit card must be shipped to an address on file with the credit card's issuing company. If the shipping address is not on file when we perform a credit card verification, it will most certainly delay or possibly even prevent the shipment of an order. Adding an alternate shipping address to your credit card is simple, and is for your safety! REMEMBER, UPS AND OTHER CARRIERS CANNOT DELIVER TO POST OFFICE BOXES OR APO/FPOS.
Heavyweight and oversized items may (and usually do) require additional shipping charges. Shipping rates for these items as well as orders shipping to Alaska, Hawaii, APO/FPOs, Canada and other international destinations shall be calculated and added to your order at the time it is processed.
$5.00 - $15.00 Fee for Incorrect UPS Shipping Address