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Shipping Policies
Orders placed at this website by 3:00pm PST are processed and, upon obtaining verification of payment, in-stock items are shipped the same business day. Orders placed after 3:00pm PST on Fridays do not get processed until the following Monday or next business day.
Items may be shipped by a variety of carriers. However, most products are shipped via UPS ground service, unless otherwise specified. UPS Ground Delivery shipments within the United States typically take 4-7 working days, but may take longer since we don't control the speed at which UPS drives their trucks or flies their planes. During certain times of the year (ie. holidays), UPS and other delivery agents may either be closed or be heavily burdened with high quantities of deliveries. This may delay the shipping process and we remind you to plan accordingly. Planet DJ, Inc. does not assume the responsibility of delivery. This means Planet DJ, Inc. is responsible for packing and preparing packages for shipment in a timely manner, but can NOT be held responsible for packages not being delivered on time after leaving the Planet DJ warehouse in such timely manner. If concerned about receiving packages in a predetermined time frame, remember that faster Air Express Delivery is available, both online and when calling in an order.
ALL PACKAGES REQUIRE A SIGNATURE UPON DELIVERY AND ARE NOT LEFT AT A DOORSTEP OR ALTERNATE ADDRESS. ALL PACKAGES ARE SHIPPED WITH INSURANCE FOR THE TOTAL PURCHASE AMOUNT COVERING ANY DAMAGE DURING TRANSIT TIME. All packages paid with a credit card must be shipped to an address on file with the credit card's issuing company. If the shipping address is not on file when we perform a credit card verification, it will most certainly delay or possibly even prevent the shipment of an order. Adding an alternate shipping address to your credit card is simple, and is for your safety! REMEMBER, UPS AND OTHER CARRIERS CANNOT DELIVER TO POST OFFICE BOXES OR APO/FPOS.
Heavyweight and oversized items may (and usually do) require additional shipping charges. Shipping rates for these items as well as orders shipping to Alaska, Hawaii, APO/FPOs, Canada and other international destinations shall be calculated and added to your order at the time it is processed.
$5.00 - $15.00 Fee for Incorrect UPS Shipping Address
If your Shipping Address has an incorrect or missing Suite Number, Apartment Number, Zip Code, or has ANY incorrect information, UPS will back-charge a $5.00-$15.00 fee, per box, upon delivery. If UPS imposes this additional fee based upon incorrect information you provided to us, this fee will be passed on to you by charging via the same payment method you provided, or any other method we have available to us. Our automated system imports your contact information directly into our shipper account file without any manual entry, so please take the time to verify the address information you provide.
Damaged Goods
In the event that your order arrives and the package shows obvious signs of damage, do not accept it! The merchandise will be returned to Planet DJ and a new shipment will be sent out. If you accept your package, WE ASK THAT YOU OPEN AND INSPECT THE CONTENTS WITHIN 48 HOURS UPON RECEIPT. If after this inspection it turns out to have concealed damage, do not discard any of the packing material! Please call a Planet DJ Sales Rep at 1-877-4-DJ-GEAR (1-775-323-1540 outside the U.S. & Canada) to obtain instructions. You may be required to file a damage claim with the carrier. Please note that most outgoing merchandise is double-boxed and all merchandise is packed with extreme care, and that shipping damage is a rare occurrence. Planet DJ, Inc. does not personally deliver packages to our customers, therefore Planet DJ, Inc. is not responsible for damage incurred during shipping.
INTERNATIONAL SHIPPING INFORMATION
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