Freight shipments must be inspected at the time of delivery.
Oversized and/or overweight products that are too heavy to ship UPS will be shipped via LTL (less-than-truckload) by a freight carrier. These freight carriers are private, 3rd-party trucking companies. The freight company will typically call you in advance to arrange a delivery time and you must be present at the time of delivery to inspect all products being delivered. This is curbside delivery only. Please make sure you have made arrangements in advance to have someone help you bring any heavy or oversized items into your home or business.
It is very important that you inspect these freight carrier deliveries thoroughly before signing for them. You must check for both internal and external damage before you accept delivery. Inspect the boxes for external damage, remove the packaging and inspect the contents for any physical damage in the presence of the delivery driver. If you notice your product is damaged, refuse the package, note the damage on the bill of lading and contact us immediately.
Any product that is inspected and refused at time of delivery due to damage will be replaced. We will send a replacement once the original product is returned, or we can charge you for the replacement and credit you upon the return of the original.
After a customer signs for the merchandise, they are responsible for all damages and we cannot send a replacement or issue credit for the damages. We cannot accept responsibility for any damaged product once a freight carrier delivery is signed for.