Low Price Guarantee
We guarantee the lowest delivered price on nearly every item we sell!
If you see a lower, publicly advertised delivered price for the same exact item from an authorized dealer (either now or within 30 days after your order ships), just let us know and we will gladly match it or even beat it for you in some cases. Items must be brand new, factory sealed, in stock and publicly advertised for less by an authorized dealer. Open box, blemished, refurbished, store displays, b-stock and closeout items are exempt from our low price guarantee.
What is the delivered price of an item?
The delivered price of an item is the entire cost to you to receive the same exact product, delivered to your address, plus any applicable tax collected by the retailer. If a competitor is $5 less on the item, but charges $30 more for shipping, we still have the lowest price. If a local store is $5 less on a product, but has to collect $30 more for tax, we still have the lowest price.
What is the same exact item?
Our guarantee applies only to identical product. This means the product must be factory-new inventory offered by an authorized U.S. dealer in accordance with their dealer agreements in their own sales channels (on their official website, in their catalog, in a newspaper ad, etc.) Only authorized dealers can guarantee the manufacturer's warranty will be honored on a product.
What evidence is required?
It's easy! If you have not yet placed your order, most items on our website have a "Seen It For Less?" button located next to the "Add To Cart" button. Simply send us the details, and we'll get right back to you with a link to purchase lower (or an explanation of why we can't.) You may also call us toll-free at 1-877-435-4327 during business hours.
How do you get the difference on an item you've already purchased?
In most cases, we guarantee the lowest delivered price for 30 days after your order ships. Simply call us toll-free at 1-877-435-4327 to have a promotional credit applied to your account to be used towards your next purchase, after verification. Limit of one price match request per item. Due to restricted time offers from manufacturers to dealers, we cannot guarantee to be able to price match items that go on sale between Thanksgiving Eve through the Monday after Thanksgiving, whether offered by us or a competitor.
Are there any restrictions?
Yes. Product must be offered by another Authorized Dealer, have the exact model number, sold as new. Items may not be Closeouts, Discontinued, Demonstration nor refurbished. Product must be readily available and in stock at the competing authorized dealer.
- We cannot beat competing offers on used gear.
- We cannot beat competing offers on items that are no longer current or for merchandise that is no longer available.
- We cannot beat competing offers from classified ads or auctions (open or closed), regardless of whether the merchandise is new or used.
- We cannot beat competing offers on discontinued items, closeouts, demos, or items out of the box (even from authorized dealers).
- We cannot beat competing offers mentioned to you only verbally, whether in person or on the phone.
- We cannot beat competing offers advertised only within an individual store (such as on an in-store sign or price tag).
- We reserve the right to not sell below our cost, regardless of whether another dealer chooses to or not.
PlanetDJ.com reserves all rights
PlanetDJ.com reserves the right to refuse any order, revoke any published offer and correct any errors or inaccuracies, including those discovered subsequent to the submission of an order, whether or not payment has been made. If payment has been made and we cancel your order. we will issue a credit to your payment account in the amount of the charge. By purchasing with PlanetDJ.com you agree to all above terms and policies.
If you do find a lower price somewhere else, there is usually an important reason that you should be aware of! Not all product is identical, and not all dealers stand behind their products as an authorized U.S. dealer entitling you to full warranty on a product. If you purchase from an unauthorized dealer, any applicable warranties and/or rebates are void! That is why we must verify every price match for authenticity. Most of the time, we find that the customer is getting short-changed somewhere. But, if it truly is a lower price meeting all of the criteria outlined herein, then we want to get you the best deal and will gladly do so as a thank you for bringing it to our attention! We want you to be confident that you are getting the best possible deal from a reputable dealer.
Last updated: December 28, 2016