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Contact Us

Open a Help Ticket

Opening a help ticket using this form is by far the FASTEST way to reach us. Not only can we respond with answers to your questions, but it also allows us to provide you with links to products, to policies, and to other answers in detail. And we can respond to customers more than 8x faster than if we were to do so by phone!

Contact Information

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Already sent a help ticket and haven't received a reply?
Make sure to check your SPAM folder. We respond to most help tickets within hours if during our hours of operation. Of course, some replies may take longer if we need to research info from a manufacturer. If our emails are landing in your junk or spam folder, please add us to your Contacts or inform your email provider that our emails should not be treated as spam.

Hours of Operation

Monday - Friday: 8:00am - 5:00pm PST
(11:00am - 8:00pm EST)

Corporate Office

963 Topsy Ln, Ste 306-368
Carson City, NV 89705-8417
Mailing and shipping address only.
No retail store or showroom available.

Need To Call Us?

Some people are more comfortable communicating with a company over the phone and we understand that. However we have found that we are able to provide consistently better service through asynchronous communication like help tickets, chat and email. So we made the tough decision to minimize phone support staff. Doing so gave us the resources to offer ultra-responsive help ticket, email and chat support.

If you absolutely must talk with us on the phone, you can try us at the number below:

Toll Free: 877-4-DJ-GEAR
There is currently no voicemail available. So if no answer, please open a Help Ticket.

 

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Please Note:
To ensure order accuracy, all orders are to be placed online. Thank you.